Open to new roles · Remote (US) or DFW hybrid

I take customers from signed contract to live, and build the playbooks that make it repeatable.

Implementation & onboarding leader with 6+ years across healthcare SaaS, fintech, and multi-site IT. At Wellfit Technologies I carried 85+ concurrent SaaS implementations as the primary client contact and rebuilt the process into a playbook that cut implementation cycle time ~85%.

Email me LinkedIn (opens in a new tab) Download resume (PDF)
  • Dallas–Fort Worth, TX · Open to remote & travel
  • Certified ScrumMaster (CSM)

Impact at a glance

  • 85+concurrent SaaS implementations carried as primary client contactWellfit Technologies
  • ~85%reduction in implementation cycle time from a rebuilt playbookWellfit Technologies
  • ~1 motypical implementation, kickoff to go-liveWellfit Technologies
  • ~800devices in a single hardware & software go-liveMB2 Dental
  • 700+dental locations supported, on-site and remoteMB2 Dental
  • 6+ yrstaking customers from contract to live across SaaS and ITCareer

About

Implementation that fits how the business actually runs.

I've spent my career at the point where software meets real operations: first implementing and supporting systems across 700+ MB2 Dental locations, where downtime hit clinical operations immediately, then leading implementation at Wellfit Technologies, a healthcare fintech SaaS company, where I owned new accounts from signed contract to live.

I'm looking for my next role in implementation, onboarding, customer success, technical account management, or IT/systems, either remote (US) or hybrid in Dallas–Fort Worth. I'm also building my AI/ML depth through the McCombs School of Business (UT Austin) program in AI & Machine Learning.

  • Configure to the real process

    I set up software and connected devices around each client's actual workflow instead of a generic template, so teams launch on processes they already understand.

  • Train to independence

    End-user training and a clean help-center handoff mean clients run the product on their own after go-live, and Support inherits documented accounts.

  • Keep everyone aligned

    Client leadership and internal Product, Engineering, Support, and Sales stay aligned on goals, risks, dates, and decisions from kickoff through launch.

Selected work

Case studies

Problem, approach, and result, drawn from my work at Wellfit Technologies and MB2 Dental. Client names are kept confidential.

Wellfit Technologies · Implementation Supervisor · Process improvement

Turning a fragmented implementation process into a repeatable playbook

~85%shorter cycle time

Problem

The implementation process was fragmented. Launches were effectively reinvented each time, and the process itself was slowing customers' path to go-live while the team carried a large concurrent workload.

Approach

Rebuilt delivery into a standard, repeatable playbook backed by templates, checklists, and trackers. Trained my two-person implementation team on it, and kept the most complex client projects and escalations myself.

Result

Implementation cycle time dropped by ~85%, and launches followed one consistent, documented path instead of a custom effort every time.

Wellfit Technologies · Healthcare fintech SaaS · Implementation & onboarding

Running 85+ concurrent implementations as the primary client contact

85+concurrent implementations

Problem

Each new account, typically a healthcare practice of ~10–50 employees, had to go from signed contract to live with its own workflows, staff, and devices, while dozens of other accounts were in flight at the same time.

Approach

Owned each account as the primary point of contact through discovery, configuration, training, and go-live. Configured software and connected devices around each client's real business process, and kept client leadership plus internal Product, Engineering, Support, and Sales aligned on goals, risks, dates, and decisions.

Result

85+ concurrent implementations carried, each typically ~1 month from kickoff to go-live, with accounts launching on workflows their staff already understood.

MB2 Dental · IT Field Technician / Systems Administrator · Deployment

Delivering an ~800-device hardware and software go-live

~800devices live

Problem

A large hardware and software rollout inside a dental support organization serving 700+ locations, in live environments where any downtime hit operations immediately.

Approach

Ran the deployment with serial tracking and remote installation, coordinated vendors, site leaders, and internal teams, and trained clinical and administrative staff through the change.

Result

An ~800-device go-live with every device accounted for and configured consistently. The configurations and procedures I documented made later implementations faster and cleaner.

Wellfit Technologies · Customer success · Adoption & handoff

Go-lives that stick: training to independence and clean Support handoffs

documented, client-owned accounts

Problem

A go-live isn't finished if the client still depends on the implementation team to operate, or if Support inherits an account with no documentation behind it.

Approach

Owned setup, end-user training, and the help-center handoff for every account I implemented, so the path from implementation to ongoing support was planned rather than improvised.

Result

Clients ran the product independently after go-live, and Support inherited documented, clean accounts.

Founder · TK Hub LLC

Products I've built

Since May 2026 I've taken 10 apps from idea to release under my company, TK Hub LLC. They're built with AI-assisted development: I directed AI coding tools and owned everything around the code, from concept and requirements to UX direction, testing, and release.

  • Requirements to productConcept, scope, and acceptance criteria for each app
  • UX directionFlows, copy, and screens shaped around the real user
  • Testing & QAHands-on test passes, bug reports, and re-tests before release
  • Store releasesApp Store and Google Play builds, betas, and submissions
  • Tool & vendor setupDomains, sign-in, hosting, and store accounts connected end to end
  • AI fluencyDirecting AI coding tools and checking what they produce

Career

Experience

  1. May 2026 – PresentAubrey, TX (Remote)

    Founder & Chief Executive Officer TK Hub LLC (opens in a new tab) · Product owner

    • Founded TK Hub LLC and act as product owner for a portfolio of 10 apps, built with AI-assisted development: I direct AI coding tools and own concept, requirements, UX direction, testing/QA, and release.
    • Turn requirements into working products, then run hands-on QA passes, log bugs, and re-test until each release is ready.
    • Own App Store and Google Play releases, domains, and tool and vendor setup; stand up each new app, connect the systems behind it, and take it from install to a live account.
  2. Apr 2024 – May 2026Irving, TX (Hybrid)

    Implementation Supervisor Wellfit Technologies · Healthcare fintech SaaS

    • Took new accounts from signed contract to live as the primary client point of contact, carrying 85+ concurrent SaaS implementations through discovery, configuration, training, and go-live.
    • Rebuilt a fragmented implementation process into a repeatable playbook that cut implementation cycle time ~85%.
    • Led a two-person implementation team while personally owning the most complex client projects.
    • Configured software and connected devices around each client's real business process instead of a generic template.
    • Owned setup, end-user training, and help-center handoff; kept client leadership and internal Product, Engineering, Support, and Sales aligned from kickoff through launch.
  3. Aug 2020 – Apr 2024Carrollton, TX (Hybrid)

    IT Field Technician / Systems Administrator MB2 Dental · Dental support organization

    • Implemented and supported software, hardware, and connected systems across 700+ dental locations, on-site and remote, in live environments where downtime hit operations immediately.
    • Delivered an ~800-device hardware and software go-live using serial tracking and remote installation.
    • Trained clinical and administrative staff and coordinated vendors, site leaders, and internal teams through deployments and incidents.
    • Documented configurations and procedures that made later implementations faster and cleaner.
  4. 2020Coppell, TX

    Customer Service Delivery Tech Expert (Part-Time) Asurion

    • Delivered in-person technical support and smart home setup for customers in a high-demand service environment.

Toolkit

Skills & tools

Implementation & Onboarding

  • SaaS implementation
  • Customer onboarding
  • Discovery & requirements
  • Configuration to business process
  • Go-live readiness
  • Post-implementation support
  • Support handoff

Customer Success & Delivery

  • Primary client point of contact
  • Stakeholder alignment
  • End-user training
  • Concurrent project management
  • Playbooks & process improvement
  • Team leadership

Systems & IT

  • Multi-site systems administration
  • Hardware / software deployment
  • Serial tracking & remote installation
  • Microsoft 365 (Excel, Word, PowerPoint, Teams, SharePoint)
  • Dynamics 365
  • App Store / Google Play releases

Tools & Methods

  • Agile / Scrum (CSM)
  • CRM platforms
  • Project trackers
  • Ticketing systems (Zendesk familiarity)
  • Advanced Excel
  • AI-assisted product development
  • Directing AI coding tools

Learning

Education & certifications

  • In progress

    Post Graduate Program in AI & Machine Learning: Business Applications (Certificate)

    McCombs School of Business, The University of Texas at Austin

    2026 – 2027

  • Upcoming

    M.S. Computer Science, AI & Machine Learning

    Western Governors University (WGU)

    Enrolling 2026

  • Completed

    B.S. Management Information Systems

    The University of Texas at Arlington

    2020

  • Certification

    Certified ScrumMaster (CSM)

    Scrum Alliance

    Issued Apr 2025 · Credential ID 001750935

Contact

Let's talk about your next go-live.

Hiring for implementation, onboarding, customer success, technical account management, or IT/systems? I'd be glad to connect. Remote (US) or DFW hybrid, and open to travel.

Email me Download resume (PDF)